Refund policy

RETURN & REFUND POLICY

At Ticpoz, we stand behind the quality of our Velura Beam IPL Hair Removal Device. If you're not completely satisfied with your purchase, we're here to make it right.

Return Window We accept returns within 30 days of delivery. To be eligible, the device must be unused, in its original condition, with all accessories and original packaging included. You'll also need your receipt or proof of purchase.

How to Start a Return Contact us at support@ticpoz.com or call +18802765678 to initiate your return. Once approved, we'll provide return instructions. Items sent back without prior authorization will not be accepted.

Non-Returnable Items For hygiene and safety reasons, the Velura Beam IPL Hair Removal Device cannot be returned if it has been used. Devices showing signs of use, damage caused by misuse, or missing components are not eligible for return.

Damaged or Defective Device If your device arrives damaged or defective, contact us immediately at support@ticpoz.com with photos or video evidence. We will arrange a replacement or full refund at no cost to you.

Exchanges We don't offer direct exchanges. If you need a replacement, return your original device (if eligible) and place a new order.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@ticpoz.com.

Contact Us Email: support@ticpoz.com Phone: +18802765678