Contact Us

Contact Us

At Ticpoz, we genuinely care about every customer's experience — from the moment you discover us to long after your device arrives at your door. Whether you have a question before purchasing, need help setting up your Ticpoz IPL Hair Removal Device, or want to discuss an order, our dedicated support team is ready to help.

We're Here for You

We know that choosing an at-home IPL device is an important decision, and we want to make sure you feel fully supported every step of the way. No question is too small — we're passionate about helping you achieve the smooth, hair-free results you deserve.

Get in Touch

You can reach us through any of the following channels:

  • Email: support@ticpoz.com — We aim to respond to all emails within 24 hours on business days.
  • Phone: +1 880 276 5678 — Available Monday to Friday during business hours.

Business Address

arifalikhancorp Limited
7 Bell Yard
London WC2A 2JR
United Kingdom

Support Hours

Monday – Friday
We do our best to respond to all messages within 24 hours. Messages received over the weekend will be addressed on the next business day.

What Can We Help You With?

Our support team can assist you with:

  • Pre-purchase questions about the Ticpoz IPL Hair Removal Device
  • Device setup, usage tips, and treatment guidance
  • Order tracking and delivery updates
  • Returns, exchanges, and refund requests
  • Warranty and defective product claims
  • Skin tone and hair type compatibility questions
  • General feedback and suggestions

Before You Contact Us

You may find an instant answer in our Frequently Asked Questions page, which covers the most common topics including shipping timelines, how IPL works, device safety, and our return policy. It's the fastest way to get answers around the clock.

We Value Your Feedback

Your experience matters to us. If you've had a great experience with Ticpoz, we'd love to hear about it. And if something didn't meet your expectations, please let us know — your feedback helps us improve and serve you better.

Thank you for choosing Ticpoz. We look forward to hearing from you.